Terms and conditions


When you make a order at www.småfolk.dk you accept our sales conditions, therefore we recommend that you read through carefully all of the mentioned terms and conditions at this page.

We change Christmas presents with a smile until 19-01-2019, (remember to give a delivery note or invoice number in the gift)

Delivery
At Småfolk we strive on a quick delivery, so all orders for Denmark will be delivered within 1-2 working days.
Please note that delivery of orders for Bornholm and other smaller islands will, in some cases, be up to 3 working days.
Orders sent within the EU and most countries outside the EU, will be sent by GLS and the delivery will be up to 5 working days. During sale and bank holidays, there might be a longer delivery time.
In case of unusual delay (several days) or no delivery of your order at all. Småfolk will send a new order, free of charge.
Should the freight company be the reason for any delay, Småfolk cannot be held responsible for such delay.

Damaged parcel
During delivery, the parcel is insured by the freight company and therefore we kindly ask you to verify the content upon delivery. Should the parcel or the items be damaged upon arrival, please refuse to accept delivery and report this to Småfolk immediately, not later than two days. If the items are damaged please report to Småfolk immediately. In case the parcel ore items are damaged, we will require the parcel returned to us. We always pack our parcel very carefully, in order to prevent possible damages.
If the package ore items are damaged, contact Småfolk customer service immediately at:
Phone: +45 31696878
or
mail: shop@smafolk.dk.
You must keep the parcel and the items as received, we are very happy to receive image documentation, with your e-mail.
Småfolk is not responsible for damages occurring during transport, but it is a matter between the freight company and Småfolk.

Shipping in Denmark:
Regardless of volume 29 DKK / 4 € will be added to cover freight fee with GLS. All packages is send insured. The package will be sent to either a GLS shop or a business address (work place e.g.) at your choice. You will receive an advisement per mail or text message (SMS) when the package is delivered. When receiving the package, you have to show the email or text message and ID with picture.
At present, we are NOT able to send to your private address.
Orders over 399 DKK are sent freight free.
Besides weekends, we do not ship the following days:

Shipping abroad
Shipments abroad are delivered by GLS and sent as an insured package and business mail, which means that the package cannot be sent as a gift to non-EU countries in an attempt to evade local taxes and duties.
Regular service in Europe is app. 4-5 business days
Regular service outside Europe is app. 5-7 business days
Sweden, Finland, Germany, Austria, UK, Netherland and Belgium 49 DKK / 7€. Orders over 750 DKK / €100 are sent freight free.
Norway, Swiss and rest of European incl. Faroe Island and Iceland 150 DKK / 20 €. Orders over 1000 DKK / €135 are sent freight free.
Rest of the world 350 DKK / 47€

Return
Småfolk accepts returns, within 14 days after the date where you received your ordre.
Please fill out the return note that you will receive along with your order and include this in the return parcel.

To print a new retun note, click here

Småfolk do not accept the return of items that have been worn, altered, washed or are without the hangtag. When we receive the items and the return note,
and after we accept the return, we will transfer the amount back to your bank account as soon as possible.
We only transfer the amount back to the same credit card, used when the items were purchased. This is to prevent illegal use of stolen credit cards.

You are responsible for the cost of the return parcel and that the parcel is delivered at our address - We do not accept parcels sent "without delivery."

You send the parcel with your items you wish to return to:

Småfolk
Østerled 28 A, bygning B
4300 Holbæk
Denmark
Att: Småfolk Webshop

Valuation of returned items

If the item is returned with all hang tags and intact packaging, the full purchase amount is refunded. You are allowed to try on the items for size and fit, as you would in a physical store.
If the items is returned unused, but where the packaging is broken and or the hangtag is missing, the price will be reduced to 50% of the purchase price.
If the product has been used or damaged, it is not possible for Småfolk to accept the return item.

Shipping costs are not refundable.

Småfolk can withhold the refund until we have received the returned items, unless you have submitted documentation before returning it.

Refund of the purchase amount
If you wish to return your items, we will refund the purchase amount. In case of loss of value, for which you are responsible for, this will be deducted from the purchase amount.
If you wish to return your items, we will refund the payment you made of the items, without undue delay and in any case, within 14 days from the date we receive notice of your wishing to return items. We will refund the amount to the same card of payment as used by you at the initial transaction, unless you have expressly agreed otherwise.
It is in our right to withhold the amount untill we receive the returned items, unless you have supplied us with a proof of payment, that you have returned the items to a freight company.

Exchange of items
If you wish to exchange an item, please fill out the return note, which you will receive along with your delivery, this has to be done no longer than 14 days after you have recived your order. We do not accept items that have been worn, altered, washed or send back without the hangtag.
To make sure to get the product you want, place a new order at www.smafolk.dk. and pay this a usual, We will refund the amount for the item you send back.

What do I need to ad when sending back items?
You will have to ad a copy of your order confirmation and a return note.
It is your responsibility that the package is delivered at Småfolk's address and returning the items are at your own expense. Småfolk does not receive packages delivered without direct delivery at the address appointed.

Return the items to:
Småfolk
Østerled 28 A, bygning B
4300 Holbæk
Denmark

Claim
All items are covered be The Danish Sale of Goods law, giving you 24 months to make a claim of a item.
This right to claim means that you, as a customer, can make a complain finding any error ore defect at a item, occurred 24 months after receiving  the item.
You have to make the claim within “reasonable time” after the defect has been discovered.
The right to claim does NOT cover if the item has been damaged during play, by lack of maintenance or by general ore incorrect use.

If you have a claim, please contact our customer service at:

Phone: 0045 31696878
Ore
Mail: shop@smafolk.dk

In case of an from Småfolk approved claim, Småfolk will cover the cost of the return freight.

Payment methods
At Småfolk you can pay with credit cards. The amount will be withdrawn from your account, when the merchandise is shipped from our warehouse. All prices are shown in DKK (Danish version) or € (English version). And is including 25% VAT, unless the order is to a Non EU country. Se also section about Duty and VAT
Småfolk accept the following payment methods :

Dankort (0 DKK)
Visa Dankort (0 DKK)
Visa Udland (2,90%)
MasterCard Danmark (1,50%)
MasterCard Udland (2,90%)
Visa Electron (1,50%)
PayPal (3,4% + € 0,35)

Using one of the above payment methods, you will be charged a fee, mentioned in brackets. The fee is charged by PBS, PayEx or Paypal.
When paying with a credit card at a Webshop that uses SSL (Secure Socket Layer), you are always protected against abuse. You have the option to refuse payment when you receive your statement. You have no deductibles in the event that your card is misused in a Webshop that uses SSL.
For security reasons we can in some cases, when receiving large orders, request additional documentation in form of a picture of the front page of the credit card, used together with either cardholders drivers license or passport.
You choose the payment method when ordering.
All prices is incl. vat.

SAFETY
The security of Småfolk is high, since all communication between our payment and cardholder is via an encrypted SSL (Secure Socket Layer). In other words, only PBS has access to your data. Neither Småfolk nor other unauthorized persons have the opportunity to see the data exchanged on the purchase. At Småfolk, your personal contact information is 100% confidential and we guarantee that no one else can access them.
Duty and VAT
If you order from an EU country you will have to pay Danish VAT, but no duty due to the rules on free movement of goods. Goods sent from smafolk.dk can not be sent as a gift to non-EU countries, in an attempt to evade local duties and taxes. If you order from a country outside the EU, there can be applied local taxes and duties which we can not be held responsible for, but then we deduct Danish VAT. If this is the case you will be contacted by carrier. Be aware that this may delay shipment part because the goods are held up in customs. It is then your responsibility to contact the shipping carrier and pay the imposed additional costs.

Cookie
A cookie is a data file that Småfolk.dk send to your hardware when visiting the website. No personal information, other from the mentioned below, is stored. The system only stores details about user behavior, such as username to log in on our website. You can set your browser to notify you when you receive a cookie, or you can disable cookies altogether. The only thing these cookies are used for is to optimize the website and its functionality, this making your visit as easy as possible for you.
Cookies can be divided in two categories. One is called "session cookies" – they keep track of what you have placed in your basket, while navigating on the webshop. Session cookies are not stored on your computer, but disappears when you close the browser.

The other type is called @permanent cookies, and is stored as a text file on your computer for about a month. A permanent cookie helps our server reconice your computer next time you log in to our webpage.
You can always delete cookies from your computer: Open an Internet Explorer, delete cookies "Tools" -> "Internet Options" -> "General" -> "Browsing history / Delete Cookies".

Personal information
In order to purchase something from Småfolk.dk, you will have to register with the following:
Name
Address
Telephone number
Mail address

We use the information to send the goods to you.
The information will be kept for five years and are then deleted.
You will have to confirm the personal information, given on the websites, to insure that you are aware of what Småfolk will use it fore.

The Director of Småfolk has access to all information.
Controller of data at Småfolk is Director Mikkel Hauger.
We do not store customer data encrypted
We do not transmit customer data encrypted.
Personal information given at www.smafolk.dk is never passed on or sold in any way to another person or company and we don't register any personal information.
According to Danish law, you have the right to oppose the registration as well as the right to see what information Småfolk by Tana Kretzschmer have on you.

Please contact Mikkel Hauger per mail Mikkel@smafolk.dk in case of question.

Småfolk Webshop:
Småfolk
Østerled 28 A Bygning B
DK-4300 Holbæk
Phone: +45 31696878
Mail: shop@smafolk.dk
www.smafolk.dk

 

Online Dispute Resolution
If you want to use the European Online Dispute Resolution our contact mail here is: shop@smafolk.dk